Ramón y Cajal School

A Case Study


Most schools want to support their students and be at the heart of their community, but very few can provide the proof of how they’re achieving it.

Madrid’s Colegios Ramón y Cajal caters for students from nursery to 18. Last year it was recognised as one of the top 15 schools in Spain by El Mundo.

But the school’s leadership team wants to do better still. They want to improve student performance. They want to improve the way the school is managed. And they want to formally integrate the UN’s SDGs in the school’s strategy.


“We always had enthusiasm and energy,” says Belén Muñoz Viejo, General Director of the 200-staff school. “But the EFQM model has given us a systematic and structured way to measure and improve our performance”.

Colegios Ramón y Cajall was founded in 1961 with a ‘tailored’ approach to education.

Since embracing EFQM in 2004, the school has been able to deliver an increasingly clear vision and strategy – one which managers, teachers, parents and students can understand and support.

In particular, the EFQM model has helped the school’s leadership team to identify gaps between their vision and reality so they can address them.

“Rolling the model out means we are more aligned with all of our stakeholders’ needs,” says Belen. “More transparency has led to more involvement from our entire school community. Which in term has led to increased satisfaction levels.”

Belen first trained as an EFQM Assessor to better understand the assessment process in more depth. She soon became an internal ambassador for the model, training others to implement it for projects ranging from updating the kitchens, through to rolling out the school’s own Crecemocion support structure to help students’ emotional intelligence.

“I would definitely recommend other organisations to use the EFQM Model,” she says. There is no doubt that the EFQM Model provides a solid framework for continuous improvement and the achievement of outstanding results.”

“We have improved our relationships with the whole school community. We see better results, greater levels of satisfaction and a higher level of involvement and commitment, which then translates into increased loyalty and trust.”

Belén Muñoz Viejo - Ramón y Cajal School

"I would definitely recommend other organisations to use the EFQM Model.”

Belén Muñoz Viejo - Ramón y Cajal School