Torrent Power Limited

In the state of Gujarat, within Torrent Power Limited’s (TPL) distribution license area covering the cities of Ahmedabad, Gandhinagar Surat, and Dahej, reliable power supply and best customer service form the foundation of success, enabling industries & businesses to grow, and families to stay connected.

As a trusted leader in India’s energy sector, TPL has consistently delivered excellence. However, the TPL team in Ahmedabad, Surat, and Dahej aimed higher to enhance value creation for its stakeholders
By leveraging The EFQM Model framework, they are driving the business excellence journey further.

TPL-D had already established modern systems and adhered to international standards. However, leaders sought to elevate the processes further by – Clearly communicating Purpose, Vision, and Mission, fostering engagement among internal and external stakeholders and enhancing a culture of continuous improvement.

They recognised that The EFQM model could provide the structure to drive this change.

1)TPL-D organized its efforts around four pivotal shifts, as guided by The EFQM Model:

1) Communicating Direction: Purpose, Vision, and Mission were prominently communicated. This ensured everyone understood, felt invested in, and contributed to the organization’s goals.

2) Fostering Engagement : TPL-D enhanced internal communication channels, introducing newsletters, portals, and town halls that encouraged two-way dialogue. The Reward & Recognition program reinforced valued behaviours, resulted into a motivated workforce.

3) Building Partnerships: Vendors were further integrated into the business through annual meets and perception surveys, transforming one-way briefings into collaborative partnerships. Their valuable inputs helped driving mutual growth and success.

4) Enhancing Culture of Continuous Improvement: Teams adopted a standardized approach to problem-solving, addressing root causes and making continuous improvement a way of working.

“As a leader in the power distribution sector, we remain steadfast in our dedication to operational excellence, sustainability, and customer satisfaction which is achieved through our team’s unwavering commitment to excellence, their relentless pursuit of innovation, and their tireless efforts to deliver exceptional operational results. The EFQM journey will serve as a catalyst for our continued growth and improvement, as we strive to set new benchmarks in the industry and create long-term value for our stakeholders.”

Mr. Sudhir Prasad, Executive Director, Torrent Power Limited

The impact goes beyond efficiency.

By embracing new technology, digitizing core processes, automating operations, and elevating customer service and safety standards, TPL has already set new benchmarks. Simultaneously, it strengthened its commitment to diversity, equality, and human rights, demonstrating that excellence and responsibility can coexist.

The notable improvements for:

– Employee: Clearer communication of goals, enhanced communication, and recognition programs have boosted motivation.

– Partners: Enhanced the engagement with Suppliers & Service Providers and captured their perceptions for better understanding their needs and expectations.

– Improved Problem-Solving Capabilities: Enabled employees to identify root causes and solve problems, driving continuous improvement.

Employees are more connected to the organization’s purpose, partners are more engaged, and improvement is now ingrained in the way of working.

Torrent Power is poised to leverage its strong foundation for future growth. Key priorities include – Expanding operations in existing and adjacent areas, exploring new business opportunities that align with its core strengths and continuing to enhance operational efficiency through technology and innovation.