EFQM is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the EFQM Web site and governs data collection and usage. By using the EFQM website, you consent to the data practices described in this statement.

Collection of your personal information

EFQM collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. EFQM also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by EFQM. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by EFQM for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the EFQM Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through EFQM public message boards, this information may be collected and used by others. Note: EFQM does not read any of your private online communications.

EFQM encourages you to review the privacy statements of Web sites you choose to link to from EFQM so that you can understand how those Web sites collect, use and share your information. EFQM is not responsible for the privacy statements or other content on Web sites outside of the EFQM and EFQM family of Web sites.

Use of your personal information

EFQM collects and uses your personal information to operate the EFQM Web site and deliver the services you have requested. EFQM also uses your personally identifiable information to inform you of other products or services available from EFQM and its affiliates. EFQM may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

EFQM does not sell, rent or lease its customer lists to third parties. EFQM may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, EFQM may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to EFQM, and they are required to maintain the confidentiality of your information.

EFQM does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

EFQM keeps track of the Web sites and pages our customers visit within EFQM, in order to determine what EFQM services are the most popular. This data is used to deliver customized content and advertising within EFQM to customers whose behaviour indicates that they are interested in a particular subject area.

EFQM Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on EFQM or the site; (b) protect and defend the rights or property of EFQM; and, (c) act under exigent circumstances to protect the personal safety of users of EFQM, or the public.

Use of cookies

The EFQM Web site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize EFQM pages or register with EFQM site or services, a cookie helps EFQM to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same EFQM Web site, the information you previously provided can be retrieved, so you can easily use the EFQM features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the EFQM services or Web sites you visit.

Security of your personal information

EFQM secures your personal information from unauthorized access, use or disclosure. EFQM secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this statement

EFQM will occasionally update this Statement of Privacy to reflect company and customer feedback. EFQM encourages you to periodically review this Statement to be informed of how EFQM is protecting your information.

Contact Information

EFQM welcomes your comments regarding this Statement of Privacy. If you believe that EFQM has not adhered to this Statement, please contact EFQM at [email protected]. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Termination / Access Restriction

EFQM reserves the right, in its sole discretion, to terminate your access to the EFQM web site and the related services or any portion thereof at any time, without notice. General to the maximum extent permitted by law, this agreement is governed by the laws of the state of Washington, u.s.a. and you hereby consent to the exclusive jurisdiction and venue of courts in king county, Washington, u.s.a. in all disputes arising out of or relating to the use of the EFQM web site. Use of the EFQM web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and EFQM as a result of this agreement or use of the EFQM web site. EFQM’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of EFQM’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the EFQM web site or information provided to or gathered by EFQM with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and EFQM with respect to the EFQM web site, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and EFQM with respect to the EFQM web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this agreement and all related documents be drawn up in English.

Copyright and trademark notices:

All contents of the EFQM web site are: copyright 2013 EFQM and/or its suppliers. All rights reserved.


The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

Notices and procedure for making claims of copyright infringment

Pursuant to Title 17, united states code, section 512(c)(2), notifications of claimed copyright infringement under united states copyright law should be sent to the service provider’s designated agent. All inquiries not relevant to the following procedure will receive no response. See Notice and procedure for making claims of copyright infringement.

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Vinciane Beauduin

Vinciane Beauduin